Terms and Conditions of Membership
Last updated 2nd November 2020.
These Terms & Conditions are between you and The Wisteria Group("PW","Pocket Witch", “RW”,”Rich Witch”, “PQ”, “Paranormal Queen”, “The Void”, “WPS”, “Witchpreneur Society” “we”, "us" or “our”) and they govern your and our respective rights and obligations.
Together with the below linked terms and notices (collectively, these "Terms"), they constitute the agreement between you and us related to your Subscription membership on the www.thewisteria-group.com website. Please read these Terms carefully.
- The Service
All of our programs offer course content to its members as set out in these Terms.
Stripe Card Processing and Thinkific collects the membership fee and is the seller of record of delivery and digital benefits.
- Membership Benefits
2.1. Membership Benefits
Members can benefit from a range of courses each month.
Memberships are updated weekly and/or monthly with additional content either downloadable or viewable with subscription.
- Membership
3.1. Membership fees, models and duration
All memberships and courses are hosted on the Thinkific Learning platform, all subscriptions, accounts, courses are managed and accessed on Thinkific.
All memberships and course fees are non-refundable except as expressly set forth in these Terms.
3.2. Payment
If you sign up for your membership through us, are billed by us and you do not cancel through the members area before the next due date of your membership fee we will automatically charge the then-applicable periodic membership fee using your preferred payment method.
If your preferred payment method becomes invalid during your membership period, or if the charge is refused for any other reason outside our control, you authorize us to use any other payment method we have on file in your customer account. If all your payment methods on file are declined, you must provide us a new eligible payment method within 4 days or your membership will be canceled.
Payment is via Stripe card processing, no credit card details are held by The Wisteria Group or Thinkific.
3.3. Cancellation by you and refunds
If you signed up for your membership through us or affiliates, you may cancel it any time by visiting the billing area and adjusting your membership settings. Cancellation will take place at the end of your current billing period.
No refunds will be given for any incorrect purchases or none use of membership after sign up.
3.4 Billing Period
The date you subscribe to any membership service will be the recurring due date in each following month unless otherwise noted by The Wisteria Group.
Example: Sign up on the 5th, your billing date will be on the 5th of the month.
3.5 Promotions and trial memberships
From time to time, we may offer certain customers specific trials or other promotional memberships (usually 1 month via discount code), when the promotion has finished the default current membership price will be applied and recur monthly until you cancel the subscription.
If for any reason there is a failure to enter the discount code at checkout a refund will not be processed. The customer should confirm the details of the order prior to checking out, the discount will be shown on screen at checkout if applied correctly.
3.6. Acceptance of membership
We reserve the right to accept or refuse your membership, to the extent permitted by applicable law.
3.7. No transfer or assignment of membership or benefits
You may not transfer or assign your Pocket Witch membership including promotion codes, except as expressly allowed in these Terms.
3.8. No resale, copy or redistribution to any other persons.
PW members are not permitted to export and share content to non members.
3.9. No minors
The Wisteria Group and any of its subscriptions and/or memberships are only available to consumers aged 18 years or older.
- Termination
We may terminate your membership and issue a refund depending on the reasons provided. Outside of the 2 month window as mentioned in point 3.2 no refunds for any period will be refunded.
We may terminate your membership immediately by notice if we consider that (a) your use of the membership materially breaches these Terms or (b) you fraudulently use or misuse the content. In this case we will not give any refund. We will inform you of the termination of your membership and your right to appeal.
You may terminate your membership at any time in accordance with Clause 3.3.
- Agreement Changes
We may change these Terms or the membership, or any part of it, at any time: for legal reasons; for security reasons; to enhance existing features or add additional features to the membership.
If we make changes, we will inform you in due form and time about it and remind you of your rights.
Regardless of any changes to these Terms, any increase in the applicable membership fee will not apply before the end of your current membership period.
If any change is found invalid or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions
- Our Liability
We are liable for any damage you suffer as a result of gross negligence or wilful misconduct by us, including by our directors and legal representatives.
In addition, we are liable for breach of our obligations under these Terms which are essential for the provision of The Wisteria Group and which you rely on when joining the membership. In this case, we are only liable for losses and damage that were foreseeable to both you and us when you joined.
Nothing in this paragraph affects your statutory rights as a consumer.
- Events Beyond our Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is non foreseeable and beyond our reasonable control.
- Customer Service
For any additional questions, you may contact The Wisteria Group Membership Services via email at [email protected].
Standard Courses Terms and Conditions of Sale
These Terms & Conditions are between you and The Wisteria Group and their affiliates ("PW","Pocket Witch", “The Awakening”, “PQ”, “Paranormal Queen”, “The Void”, “WPS”, “Witchpreneur Society” “we”, "us" or “our”) and they govern your and our respective rights and obligations.
Together with the below linked terms and notices (collectively, these "Terms"), they constitute the agreement between you and us related to the standard courses on the www.thewisteria-group.com website. Please read these Terms carefully.
By subscribing and purchasing any of the services, memberships or any other monetary item(s) you agree to these Terms and Conditions mentioned herein this document and its entirety.
- The Service
Standard courses are purchased as a one time purchase thus making the contents yours to view as many times as you want with no expiry. They are sold in accordance with the terms below.
- Payment
2.1. Method of Payment
Stripe Card Processing is only used to purchase these courses.
2.2. Cancellation by you and refunds
Refunds are not given for one time payment courses.
2.3. Promotions and trial memberships
From time to time, we may offer certain customers specific trial or other promotional prices.
If for any reason there is a failure to enter the discount code at checkout a refund will not be processed. The customer should confirm the details of the order prior to checking out, the discount will be shown on screen at checkout if applied correctly.
2.4. Acceptance of Course
We reserve the right to accept or refuse your payment, to the extent permitted by applicable law.
2.5. No transfer or assignment of membership or benefits
You may not transfer or assign your course including promotion codes, except as expressly allowed in these Terms.
2.6. No resale, copy or redistribution to customers
Customers are not permitted to export and share content to other customers.
- Agreement Changes
We may change these Terms, or any part of it, at any time: for legal reasons; for security reasons; to enhance existing features or add additional features.
If we make changes, we will inform you in due form and time about it and remind you of your rights.
If any change is found invalid or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions
- Our Liability
We are not liable for any damage you suffer as a result of gross negligence or wilful misconduct by us, including by our directors and legal representatives.
In addition, we are not liable for breach of our obligations under these Terms which are essential for the provision of the courses.
Nothing in this paragraph affects your statutory rights as a consumer.
- Events Beyond our Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is non foreseeable and beyond our reasonable control.
- Customer Service
For any additional questions, you may contact The Wisteria Group Membership Services email at [email protected].